Reach Knowledge Database

Welcome to our Knowledge Database. This is your one-stop shop for documentation, FAQs, and contact information.

Have a question, but don't see the answer?

You can always email us at support@withreach.com

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Shopify Gateway - Onboarding

This is a general guide to help you keep track of recommended reading and necessary documents that Reach needs before go-live.

General Support

For technical questions and concerns, please use our support@withreach.com address. Our support portal is located here.

Integration Overview

You can find a general overview of the Reach Shopify integration process here.

Bank Compliance form

Please send us a filled out bank compliance form by uploading it via secure document upload in our support portal. Simply fill out the form and obtain the appropriate signature from your bank.

Alternatively, your bank may send us a copy of a letter on bank letterhead containing the following information:

  1. The full (company) name of the beneficial owner of the account
  2. Bank account number
  3. SWIFT/BIC code
  4. Sorting/Branch Code
  5. Name and Address of bank
  6. Name and phone number of bank contact
  7. Signature of bank contact

Customer Service, Fraud, and Accounting Information

Read our documentation on our CS, Fraud, and Accounting page.

Let us know if you'd like to schedule a web training on any of the following:

Risk and Manual Reviews/Fraud
Customer Service
Accounting and Reporting
Chargebacks

Getting in Touch

Questions? Want a quick overview? Hoping to go live, but need a bit of help?

It's absolutely easy to get in touch with our Shopify experts! Just schedule a time with us at your convenience here: https://calendly.com/reach-shopify

Shopify Gateway - Onboarding


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