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updatedAt: 2026-01-08T23:19:18.000Z
agentTools:
projectIndex: https://docs.withreach.com/llms.txt
---
# Step 4b. Activate Shopify Payments for Canada
This guide will walk you through activating Shopify Payments for Canada.
To use Reach's local acquiring solution through Shopify Payments, you must schedule a go-live call with Reach.
> ⚠️ Important
>
> Do not begin this step until the scheduled go-live call with Reach. You should only activate Shopify Payments with your Reach representative during that call.
Before you start, choose the appropriate activation method:
* [Activate Shopify Payments for a configured credit card payment provider](https://docs.withreach.com/docs/step-4b-activate-shopify-payments-for-canada#activate-shopify-payments-for-a-configured-credit-card-payment-provider)
* [Activate Shopify Payments for an unconfigured credit card payment provider](https://docs.withreach.com/docs/step-4b-activate-shopify-payments-for-canada#activate-shopify-payments-for-an-unconfigured-credit-card-payment-provider)
# Activate Shopify Payments for a configured credit card payment provider
1. From your Shopify admin, go to **Settings** > **Payments**.
2. Click **Activate Shopify Payments**.
# Activate Shopify Payments for an unconfigured credit card payment provider
If you haven't set up a credit card payment provider, you can complete the account setup on the Complete account setup page. This page guides you through the steps to set up Shopify Payments for your store.
1. To set up Shopify Payments for your store, click **Complete account setup**.
2. Click **Submit details** from the **Complete account setup** page.
3. Under **I am running my store as**, select **A registered business**, select **Corporation** from the **Select business type** dropdown list, and click **Next**.
4. Complete the fields under **Business details** and **Business Address**, include the following information, and click **Next**.
| Required information | Description |
| :------------------- | :------------------------------------------------------------------------------------- |
| Registered name | Enter the name of the selling entity provided by your Reach representative. |
| Registration number | Enter the 9-digit Canadian Business Number (BN) provided by your Reach representative. |
| Phone number | Enter the phone number provided by your Reach representative. |
| Country/region | Select **Canada** from the dropdown list. |
| Address | Enter the selling entity's street address provided by your Reach representative. |
| City | Enter the selling entity's city provided by your Reach representative. |
| Province | Enter the selling entity's province provided by your Reach representative. |
| Postal code | Enter the selling entity's postcode provided by your Reach representative. |
5. Complete the fields under **Industry type** and **Details in customer bank statement**, include the following information, and click **Next**.
| Required information | Description |
| :---------------------------------- | :-------------------------------------------------------------------------------------------------------- |
| Category | Select your company’s business category from the **Category** dropdown list. |
| Sub-category | Select your company’s business sub-category from the **Sub-category** dropdown list. |
| Description of products or services | Enter a description of your products and services. Provide details using full sentences and first person. |
| Store phone number | Enter your store or customer service phone number. |
6. Complete the fields under **Account representative**, include the following information, and click **Next**.
| Required Information | Description |
| :-------------------------------------------------- | :------------------------------------------------------------------------------------------ |
| First Name and Last Name | Enter the name of the account representative provided by your Reach representative. |
| This person owns 25% or more of the business. | ⬚ No. Clear this checkbox. |
| This person is on the company's board of directors. | ☑ Yes. Select this checkbox. |
| Date of birth | Enter the account representative's date of birth provided by your Reach representative. |
| Job role | Enter the account representative's job title provided by your Reach representative. |
| Email | Enter the account representative's email address provided by your Reach representative. |
| Phone number | Enter the account representative's phone number provided by your Reach representative. |
| Country/region | Enter the account representative's country or region provided by your Reach representative. |
| Address | Enter the account representative's address provided by your Reach representative. |
| City | Enter the account representative's City provided by your Reach representative. |
| Province | Enter the account representative's province provided by your Reach representative. |
| postal code | Enter the account representative's postal code provided by your Reach representative. |
7. Click **Next**.
> ℹ️ Note
>
> There are no owners who own 25% or more of the business.
8. Click **Next**.
9. Under **Verification**, click **Upload** next to **Business document** to upload a business document provided by your Reach representative.
10. Select **Valid Government Issued Document** from the **Business document** dropdown list.
11. Click **Add file**, select the file, and then click **Done**. Your Reach representative will provide the required document.
12. Click **Confirm**.
13. Under **Owners**, click **Upload** to upload a business document provided by your Reach representative.
14. Select **Valid Government Issued Document** from the **Ownership document** dropdown list.
15. Click **Add file**, select the file, and then click **Done**. Your Reach representative will provide the required document.
16. Click **Confirm**.
17. Under the **Board of directors**, click **Upload** to upload a directorship document provided by your Reach representative.
18. Select the document type from the **Directorship document** dropdown list.
19. Click **Add file**, select the file, and then click **Done**. Your Reach representative will provide the required document.
20. Click **Confirm**.
21. Under **Account representative**, click **Upload** next to **Residential address document** to upload the residential address document provided by your Reach representative.
22. Select the residential address document type from the **Residential address document** dropdown list. Your reach representative will tell you what type to select.
23. Click **Add file**, select the file, and then click **Done**. Your Reach representative will provide the required document.
24. Click **Upload** next to **Identity document** to upload the identity document provided by your Reach representative.
25, Select the document type from the **Identity document** dropdown list. Your reach representative will tell you what type to select.
26. Click **Add file**, select the file, and then click **Done**. Your Reach representative will provide the required document.
27. Click **Confirm**.
28. Click **Submit for verification**.
> ⚠️ Important
>
> Shopify may require additional documentation for underwriting purposes. Watch the notification bell in your Shopify admin for updates regarding these requirements and submit the necessary documents promptly to holds on your account and avoid payout delays. Submitting the requested documents on time is crucial to ensure the processing of your payouts without delays.