Onboarding Checklist

This is a general guide to help you keep track of recommended reading and necessary documents that Reach needs before go-live.

General Support

For technical questions and concerns, please use our [email protected] address.

Integration Overview/Scope of Work

Please confirm your Statement of Work with your Project Manager.

Contact emails

Please provide the following email addresses for our contact lists. We recommend using an alias that can be directed to the appropriate contact to ensure business continuity.

Measuring Success

Please let us know the most important factors for your company (conversion? average ticket value? total revenue?)

Technical "checklist"/Accreditation Document

Please take a look at our integration overview, API Spec, and accreditation checklist.

Bank Statement

Please send your project manager a bank statement with the relevant account/wire details.

Alternatively, your bank may send us a copy of a letter on bank letterhead containing the following information:

1. The full (company) name of the beneficial owner of the account
2. Bank account number
3. SWIFT/BIC code
4. Sorting/Branch Code
5. Name and Address of bank
6. Name and phone number of bank contact

Compliance Memo

We've put together some guidance for your team to understand how to remain compliant with processing rules while partnered with Reach. Our Merchant of Record model is unique, so it's important to ensure you understand the information in the attachment here entitled "Merchant Acceptance Guidelines."

Fraud Information

Please send your project manager:

• Any information that can help us hit the ground running with as complete a picture as possible of your current fraud environment
• A list of chargebacks (at least 1 month worth), with specifics of which are fraud and which are not. Please include Name, Email, BIN and/or payment method, Billing and Shipping address, Country, IP address, Device ID, any info they can provide on the payment
• Any known patterns of fraud you see on a regular basis.
• Please let us know if your current rule set, and if you are happy with that rule set (so that we can mirror it instead of starting from zero)

Customer Service, Fraud, and Accounting Information

Read our documentation on our CS, Fraud, and Accounting page.
We have shared the following documentation and read:

Let us know when you'd like to schedule a web training on: