Reach Notes and Metafields Information
Reach Notes in Shopify Additional Details section
With orders processed through Reach, Reach is able to pass in order notes which contains the product purchased, shipping, taxes (if any), and total prices customer paid via the Reach system. This information is only passed on order paid status and its not retroactive (starts working for orders post its active configuration with Reach)
An example of how it shows up in the Shopify order dashboard is displayed below. It basically shows
- The prices paid by the customer under each checkout items
- The store currency/Merchant prices as displayed inside Shopify
Additional Details
These notes injected by Reach into the Additional fields are pure text strings and should mostly be used as quick references on order page. For data pull, we advice the consuming the meta fields as described below.
Reach Order Metafield Information
When orders are processed through Reach, Reach uses the Shopify metafields section to add custom fields to the order object, such data include the customer and merchant currency, product information, how much was charged and paid in the localized currency and the date and time of the transaction on Reach side.
Reach Metafield Structure
| Field | Type | Notes |
|---|---|---|
| id | Integer | An integer value that identifies the metafield object |
| namespace | string | This is default as "reach" |
| key | string | This is default as "currencies" to show what type of information is in the metafield |
| value_type | string | The value type is mostly "json_string" showing what kind of type the value object is |
| description | string | This includes any text description that is attached to the transaction. Can be null |
| owner_id | Integer | This is the order id in Shopify for this transaction |
| created_at | datetime | Date transaction was created on Reach system |
| updated_at | datetime | Date transaction was updated on Reach system if different from created_at date |
| owner_resource | string | The corresponds to which Shopify object this metafields was used with, In this case "order" |
| value | object | |
| consumerCurrency | string | The currency in which the customer paid in |
| merchantCurrency | string | The Merchant currency with Reach which most times is the Shopify's store currency |
| items | array | |
| variantId | integer | The variantID of the product purchased |
| productId | integer | The productID of the product purchased |
| sku | string | The sku of the product as passed to Reach from Shopify |
| quantity | integer | The quantity of the product item purchased |
| consumer | decimal | The purchased amount for the product in consumer currency |
| merchant | decimal | The selling amount of the product in Merchant currency |
| discounts | array | If available from the checkout information to Reach, contains the discount information |
| giftcards | array | If available from the checkout information to Reach, contains the gift-cards information |
| shipping | object | |
| price | object | |
| consumer | decimal | Shipping amount in Consumer currency |
| merchant | decimal | Shipping amount in Merchant currency |
| duty | object | |
| consumer | decimal | Duty amount in Consumer currency |
| merchant | decimal | Duty amount in Merchant currency |
| taxes | object | |
| consumer | decimal | Taxes in Consumer currency |
| merchant | decimal | Taxes in Merchant currency |
| total | object | |
| consumer | decimal | Total amount paid in Consumer currency |
| merchant | decimal | Total amount in Merchant currency |
{
"metafields": [
{
"id": 12156239085635,
"namespace": "reach",
"key": "currencies",
"value": "{
"consumerCurrency": "CAD",
"merchantCurrency": "USD",
"items": [
{
"variantId": 12334772289600,
"productId": 7813877776,
"sku": "222345",
"quantity": 1,
"consumer": 209.62,
"merchant": 150.0
}
],
"discounts": [],
"giftcards": [],
"shipping": {
"price": {
"consumer": 13.98,
"merchant": 10.0
},
"duty": {
"consumer": 63.87,
"merchant": 45.7
}
},
"taxes": {
"consumer": 14.38,
"merchant": 10.29
},
"total": {
"consumer": 301.85,
"merchant": 215.99
}
}",
"value_type": "json_string",
"description": null,
"owner_id": 2321168367683,
"created_at": "2020-08-27T12:02:04-06:00",
"updated_at": "2020-08-27T12:02:04-06:00",
"owner_resource": "order"
}
]
}
How do I activate Notes and Metafields on my Account?
The Reach Notes and Metafields features are not added to your account configuration on Reach system by default. To have these features enabled, kindly reach out to your Reach Success Manager or contact [email protected]
Updated about 4 years ago