As your merchant of record (MoR), Reach is legally responsible for all aspects of payment processing, from receiving payments to processing refunds and chargebacks. For that reason, you must add Reach’s bank account information. Your Reach representative will provide this information during the go-live call.

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Important

Do not begin this step until the scheduled go-live call with Reach. Your Reach account representative will provide the routing and account numbers during the go-live call.

1. Click Add bank account from the Complete account setup page or the Payments page under the shopify payments section.

2. To send funds to Reach’s bank account, choose the appropriate option based on the selling entity's location.

   • Australia: Provide the following information and click Complete account setup. You agree to accept the terms and conditions by clicking Complete account setup.

   Required information	Description
   Statement descriptor	Provide the name you want to appear on your customer’s credit card statements when they purchase a product from your store. This name will help customers identify the charge and reduce chargebacks due to unrecognized transactions. The format for the statement descriptor is RCH-[your store descriptor], where your descriptor must be from 2 to 19 characters in length.
   Phone number	Provide your company’s business phone number. Customers can call this number if they have questions about a charge on their credit card statement.
   Bank State Branch Number	Enter a 6-digit numerical code used to identify Reach’s branch of a financial institution in Australia. Reach will provide this information.
   Account number	Enter a 5 to 9-digit identifier for Reach’s bank account. Reach will provide this information.

   
   
   • Canada: Provide the following information and click Complete account setup to accept the terms and conditions.

   Required information	Description
   Statement descriptor	Provide the name you want to appear on your customer’s credit card statements when they purchase a product from your store. This name will help customers identify the charge and reduce chargebacks due to unrecognized transactions. The format for the statement descriptor is RCH-[your descriptor], where your descriptor must be from 2 to 19 characters in length.
   Phone number	Provide your company’s business phone number. Customers can call this number if they have questions about a charge on their credit card statement.
   Your funds will be deposited in this bank account	Select Canada from the dropdown list.
   Transit number	Enter the 5-digit transit number that identifies the branch for Reach’s financial institution. Reach will provide this information.
   Institution number	Enter the 3-digit institution number that identifies Reach’s financial institution. Reach will provide this information.
   Account number	Enter the 7-digit account number that identifies Reach’s bank account. Reach will provide this information.
   Payout currency	Select CAD from the dropdown list.

   
   • United Kingdom: Provide the following information and click Save.

   Required information	Description
   Sort code	Enter the 6-digit number that identifies Reach’s bank and branch provided by your Reach representative.
   Account number	Enter the 5 to 9-digit number that identifies Reach’s account provided by your Reach representative.

   
   • United States: Provide the following information and click Save.

   Required information	Description
   Account owner name	Enter the selling entity's name provided by your Reach representative.
   Routing number	Enter the 9-digit routing number provided by your Reach representative.
   Account number	Enter the 8 to 12-digit account number provided by your Reach representative.

   

Contact Support message

When you add a bank account and click save, the following message will appear:

Don't worry when presented with this message. Shopify will hold payouts while it verifies the new account, but shoppers can still checkout and complete their purchases. This verification process ensures your account's security.