The Reach data app connects to your Shopify store, providing Reach access to order, product, dispute, fulfillment, and Shopify payments data.

During your go-live, a Reach bank account will be linked to your Shopify store. As the Merchant of Record (MoR), Reach manages your transactions through this account. Data accessed through the app is associated with transactions that pass through the Reach-managed bank account to ensure comprehensive reporting and settlement.

Install the Reach data app in your Shopify store

Your Reach Representative will send you a link to install your custom Reach data app. Once you have received the link, complete the following steps:

1. Click the link from your Reach Representative.
2. Select the store on which the app should be installed. The Install app window will open.
3. Click Install.

If the installation is successful, you will see the Store Connected success message. Let your representative know when you have successfully installed the Reach data app.

If an Authentication Failed message appears after clicking Install, ensure you are logged into the correct store. The app and the links are store-specific. If you have further issues, contact your Reach Representative.

Update the Reach data app

Reach will contact you when new app versions are available. Complete the following steps to update your app:

1. Sign in to your Shopify admin.
2. Click Settings in the lower-left corner of the page, then click Apps and sales channels.
3. Click Develop Apps in the top-right corner of the App and sales channels page.
4. Select your custom Reach data app.
5. Click Open app.
6. Click Update.

If the update is successful, a Store Connected message will appear. If you do not get a Store Connected message, contact your Reach Representative for assistance.