The settlement reports will automatically populate in CSV format when Reach deposits a statement. Reach automatically generates a monthly report on the 4th of each month.

Reports section

The primary report in this section is the settlement report—a settlement statement that includes details relating to your settlements, including transaction sell currencies, FX rates, settlement dates, and more.

See the Settlement reports page for an in-depth explanation of Reach's settlement report.

You can reorder the columns by statement type and date, or use the search bar to look up a specific report.

Export a settlement report

Suppliers export settlement reports through the Reach Admin portal.

To export a settlement report:

1. Click Reports in the left navigation pane.
2. If required, filter the reports by selecting a business from the Business Partner dropdown list.
3. If required, filter the reports using the Search field.
4. Click a purple settlement report link to download it. The report will be in your Download folder. Settlement reports are in CSV format.

Settlements and payment periods

The payment period spans from the time a customer's payment is captured to when funds are ready to be sent to your account by Reach, depending on your remittance frequency. Remittance frequency refers to how often Reach sends funds to your bank account (e.g., bi-weekly).

For example, if the remittance timeline is bi-weekly (on Mondays and Thursdays), Reach will initiate the settlement payment from our account twice a week, specifically on Mondays and Thursdays. Please note that these are the days when Reach will send the funds, so allow time for your bank to process and receive them.

Suppose you are on a T+4 payment period (T=transaction date, 4=business days to process). In that case, the funds will be included in your next settlement payment four business days after the transaction was created and captured ("End" date) within Reach's admin. The date and time when a customer's payment is captured are recorded in Coordinated Universal Time (UTC).

Shopify Payments

For Shopify suppliers using Shopify Payments, please note that the transaction date (T) refers to the day the transaction settles with Shopify Payments, rather than the day it is completed.

Shopify reports

For Shopify suppliers, transaction details and analytics are available in your Shopify admin, while Reach settlement reports are downloaded from the Reach Admin Portal.

There are some differences between Reach's settlement reports and Shopify's reports that require consideration before reconciliation. To review best practices for reconciling Shopify and Reach reports, view the Comparing Shopify and Reach reports page.