Reach reports
Reach offers reports to monitor your business growth, transactional data, and more
About Reach reports
Reach generates daily and monthly reports of your business's transactional data for reconciliation, analysis, and accounting purposes. The reports provide a complete, line-by-line view of your account's transactions for a select settlement period.
When completing reconciliation, it is best practice to rely on Reach settlement reports or monthly statements over other settlement statements. Our reports contain Reach's fees as well as all other relevant fees. Settlement statements from other sources will not include the Reach fees, resulting in incomplete data.
Select a report to learn when each report is generated, how it is created, and what information is provided:
Download a report
Suppliers export reports through the Reach Admin portal.
To export a report, complete the following steps:
- Click Reports in the left navigation pane.
- If required, filter the reports by selecting a business from the Business Partner dropdown list.
- If required, filter the reports using the Search field.
- Click a purple settlement report link to download it. The report will be in your Download folder. Settlement reports are in CSV format.
How to identify chargebacks on your reports
A chargeback occurs when a customer challenges a transaction, potentially resulting in the funds being returned to the customer. For an in-depth description of chargebacks and how they work, review the Reach chargeback and disputes guide.
To identify chargebacks and their associated fees, you will need to cross-reference the LINE TYPE column with the NOTES column. All chargeback-related items are broadly categorized under the "adjustment" LINE TYPE. However, because other items also use this line type, you must verify the reason in the NOTES column.
Chargeback indicators
When the LINE TYPE is set to "adjustment", look for the following values in the NOTES column to determine the exact nature of the line item:
| NOTES value | Description |
|---|---|
| Chargeback or Chargeback and Chargeback Fee | Indicates a standard chargeback and/or its associated fees. |
| Chargeback Reversal | Indicates a chargeback that the supplier won (funds are being returned) |
| CBTAX | Indicates the tax handling associated with a specific chargeback. |
If the LINE TYPE is "adjustment" but the NOTE column doesn't contain one of the values above, the line item is not a chargeback. For instance, the values below indicate the adjustment is not a chargeback:
- Refund Adjustment
- Shopify Transaction adjustment
- Marketplace Sales Tax
Updated 23 days ago